PNG and JPEG
The helper provides PNG and JPEG export. JPEG includes a quality control. After saving a screenshot, the helper copies the image to the clipboard and opens the saved image in your default viewer.
Screenshots and image export formats
Capture the main screen, a selected window or the area inside the transparent desktop frame. Move and resize the frame before capture. Review the image and encoded file size before choosing a filename and folder.
Additional macOS formats
HEIC, JPEG-2000 (.jp2), OpenEXR (.exr), PDF and TIFF appear only when a writable macOS system encoder is available. Available formats are detected on your computer. On macOS you can also open a PNG draft in Apple Preview.
Format availability does not include advanced editing, lossless JPEG-2000 controls, PDF/A or PDF permissions. Capture dimensions depend on the selected screen or area; there is no fixed resolution promised by a package.
Screen recording: MP4 video with optional audio
The desktop helper supports recording on macOS 13 or later. Record the main screen or the selected frame area, stop recording, review playback and save an MP4 containing H.264 video.
- Silent: the default mode records video without an audio track.
- Independent audio: choose system playback, microphone input, both, or neither. Select a detected microphone and adjust the separate capture levels. On macOS, choosing an output device changes the system speaker/headphone route; OnSnap captures system playback. Recording options show live output and microphone meters.
- Timer: choose a 0-, 3- or 5-second delay before capture or recording.
- Stop and review: press Stop recording, or X/Esc during an active recording. The frame cannot move or resize while recording. Choose the save location after playback review.
Screen Recording permission is required on macOS; microphone permission is required only when microphone input is enabled. The helper shows separate output and microphone meters inside the camera preview; those helper overlays are not included in the recording. Linux desktop video is unavailable. No package adds extra video formats, higher resolution or separate audio export.
Browser screenshot guides, sharing and PDF export
In a supported desktop browser, choose a tab, window or screen through the browser sharing picker. Capture JPEG screenshots as tutorial steps, edit titles and notes, share a guide link or export the guide as PDF. Browser screenshot steps are scaled to a maximum width of 1920 pixels, without upscaling.
This creates a saved step-by-step guide, not a video or audio recording. Desktop helper images and MP4 files stay on your computer and are not automatically uploaded into guides. They do not count toward saved-guide limits.
Free, Pro, Business and Enterprise: what differs?
| Package | Saved guides | Steps per guide | Monthly | Yearly |
|---|---|---|---|---|
| Free | 5 | 20 | $0 | $0 |
| Pro | 50 | 100 | $19 | $190 |
| Business | 200 | 100 | $49 | $490 |
| Enterprise | Contact sales to discuss capacity, pricing and terms. | |||
- Free: try OnSnap and keep a small guide collection, with no subscription fee.
- Pro: keep more guides and longer tutorials than Free.
- Business: keep a larger library than Pro; the step limit stays the same. Team seats and priority support are not included.
- Enterprise: a sales inquiry, not a self-service subscription. Custom limits and features require a separate agreement and implementation; they are not automatically available.
Free, Pro and Business use the same helper, capture controls, guide editor, sharing and PDF export. Paid packages increase saved-guide capacity, not capture quality or helper features. Upgrading does not install or update the desktop helper.
Where billing is configured, paid subscriptions use Stripe-hosted Checkout and the Billing Portal for payment methods and cancellation. OnTime does not collect card numbers in its own forms. Paid access requires confirmed payment, not merely returning from checkout.
Open OnTime, sign in, then choose Settings > OnSnap > Current package. For Enterprise inquiries, contact sales.
Devices, installation and permissions
The OnTime web app/PWA and OnSnap desktop helper are different installations. Version 1.0.20 is available for Intel Mac; version 1.0.16 installers remain available for Apple silicon Mac, Windows x64 and Linux x64. The 1.0.20 Intel Mac test release passed automated tests and package integrity checks, but has not been certified by real-device installation testing. Installing the PWA alone does not install the desktop helper.
Choose the installer for your computer. The OnTime OnSnap setup panel can detect a platform automatically; select a Mac processor manually if the browser cannot identify it.
- Intel Mac: Download 1.0.20 for Intel Mac (x64) (157,099,461 bytes) · SHA-256 file. Video recording requires macOS 13+.
- Apple silicon Mac: Download 1.0.16 for Apple silicon (arm64) (147,122,395 bytes) · SHA-256 file.
- Windows x64: Download 1.0.16 for Windows x64 (131,553,607 bytes) · SHA-256 file.
- Linux x64: Download 1.0.16 for Linux x64 (154,766,589 bytes) · SHA-256 file.
- Phones/tablets: use OnTime's mobile PWA; camera capture is available in OnSnap Media Studio. These downloads are desktop installers, not mobile apps.
Test builds only: the installers are unsigned; Mac builds are also not notarized and may be blocked by macOS. Install only if you intend to test. A website update does not update an already installed helper.
On Mac, move the helper into Applications and allow Screen Recording in System Settings > Privacy & Security. For microphone input, also allow Microphone access. Fully quit and reopen the helper after permission changes. The OnTime header icon opens the installed helper; X/Esc hides the idle frame and Quit OnSnap exits the helper.